Robyn and Matia were discussing how Matia could relieve herself of her work overload while maintaining sufficient insight, standards, and accountability.
“You may want a Program Manager to assist you.” Robyn said. ”It’s like a general management role within a Quality Assurance group. This person has a high level ‘what does this group need to fulfill its purpose?’ perspective. That way your QA Leads can do their project-level role while you have someone to share the group and division-level perspective with you.” Robyn explained.
“Marisol would be perfect for that.” Matia replied. ”She has a project management background and typically comes up with ideas for helping us as a group. I’ll think about that and maybe approach her.”
“Would that leave you short on testers?” Robyn asked. ”We’re trying to keep you from getting involved with that except on rare occasions or for fun or staff development.”
“I can get interns from one of the local computer science programs. We have a budget line item for that and it’s a great way to recruit staff. They make money; their course work becomes more understandable; they gain practical experience and a possible job after they graduate. We get intelligent and motivated people who have the foundation to learn the business.
They also bring a fresh perspective and don’t have the baggage people who’ve been working for a while tend to carry with them.” replied Matia.
“Excellent! It sounds like you’ve defined some options. Let’s recap your next steps.”
-To be Continued
